Publications

Op basis van welke overwegingen kies je een nieuwe eCommerce-omgeving of neem je afscheid van de oude?

Wat is nodig in het moderne omni-channel landschap om te kunnen blijven groeien? Gaat u cross border, Multi-brand of wellicht heeft u verschillende business modellen. Moet u blijven bij de gekozen oplossing of kiezen voor een ander platform? Wat zijn de overwegingen? Bepaal je requirements! Gemakkelijker gezegd dan gedaan, bepaal je requirements. Bij wie zit […]

14 April 2017
  • Intershop wederom leider in categorie B2B Commerce Platformen volgens Forrester Research

    Amsterdam, 3 april 2017 – Intershop, de grootste onafhankelijke technologieleverancier voor omni-channel commerce-oplossingen, wordt door het vooraanstaande analistenbureau Forrester Research, wederom als een leider in de categorie B2B commerce platformen bestempeld. Het rapport, ‘The Forrester Wave™: B2B Commerce Suites, Q1 2017’ kent Intershop een tweede plaats toe voor wat betreft specifieke B2B-functionaliteit en zelfs een […]

    7 April 2017
  • Intershop door onafhankelijk onderzoeksbureau uitgeroepen tot Strong Performer op het gebied van B2C Commerce Suites

    Amsterdam, 4 april 2017 – Intershop, de grootste onafhankelijke leverancier van omnichannel-commerce-oplossingen, is uitgeroepen tot Strong Performer op het gebied van B2C Commerce Suites in een rapport dat werd gepubliceerd door de bekende analist Forrester Research, Inc. Het rapport, ‘The Forrester Wave™: B2C Commerce Suites, Q1 2017’ plaatst Intershop in de top drie van B2C-leveranciers […]

    5 April 2017
  • Jerry van Leeuwen spreker op B2B Summit

    Jerry van Leeuwen is spreker op B2B Summit: Proud to B2B op 9 maart 2017 in DeFabrique in Utrecht. Hij leidt de ronde tafelsessie ‘Verwacht de B2B klant meer dan alleen de laagste prijs?’. Wilt u echt het verschil maken? Dan is het natuurlijk belangrijk om, beter dan uw concurrenten, te weten wat de wensen […]

    2 March 2017
  • Virtual Reality Commerce the game changer in E-Commerce and the way we shop?

    In today’s commerce world, we are used to click and buy behavior in a very competitive market, with quality customer experience and lots of choices we can make. Also, retail and brand stores are still a part of our shopping arena. However what we have seen over time is that retail did not adapt or […]

    30 January 2017
  • Email notifications and payment information not a nice team!

    Recently I got an email reminder to extend my premium account with Spotify, this was in fact updating my payment data also. First, I received an email to tell me to update this. For me this immediately raised the question was this “fishing”? However, by looking at it, it was not and I could login […]

    25 January 2017
  • How to drive cloud e-commerce in the omnichannel world

    Cloud e-commerce is the quickest and easiest way to enter the world of omnichannel commerce. Be aware that the quality of the chosen platforms and infrastructure is very critical to operate a SAAS (Software As A Service). The dimensions to manage in an established SAAS environment are very different compared to the dimensions of a licensed […]

    20 January 2017
  • eCommerce for Manufacturers: Online B2B & B2B2C Best Practices

    How the Internet has transformed the manufacturing and order fulfillment process is no small secret. However, the realm of e-commerce for manufacturing companies is rapidly growing, and modern manufacturers are starting to see a shift from business-to-consumer (B2C) sales to business-to-business (B2B) sales. Manufacturing and shipping process have historically focused on producing a product, sending […]

    10 January 2017
  • Customer experience – the Holy Grail of commercial success?

    The belief that customer experience underpins your online success is widely accepted. Excellent customer experience is the result of continuous website optimization. This is a never-ending struggle between the use of resources and the presence of statistical substantiation, with the underlying causes being incomprehensible data, the inability to uncover the core issues and the failure […]

    19 December 2016
  • Virtual Customer Service Agents

    By performing tasks traditionally fulfilled by service personnel and having a humanlike appearance, virtual customer service agents bring classical service elements to the web, which may positively influence customer satisfaction through eliciting social responses and feelings of personalization. This paper sheds light on these dynamics by proposing and testing a model drawing upon the theories […]

    23 January 2014
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